Return & Refund Policy – J15

At J15, we take pride in formulating high-quality cosmetic products that deliver the best results. We hope you love them as much as we do! However, if you ever need to return a product, we are here to help.

We offer refunds or replacements in the following cases:

• You received the wrong product.

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• The product arrived damaged.

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• The product was expired upon delivery.

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If any of the above applies, please submit a return or replacement request within 7 days of delivery. To do so, email us at [your support email] with your order details.

Important Notes:

 

• Returns or claims made after 7 days of delivery will not be accepted.

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• Our team will review your request within 72 hours and, if approved, will arrange for a reverse pickup.

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• Once we receive the returned product and verify the issue, we will process your refund within 24-48 hours.

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We appreciate your trust in J15 and are committed to ensuring a smooth shopping experience for you!